FAQs

Your guide to buying matchday tickets

Either see our instructional video here, follow this step-by-step guide or if you have any other problems, email us on [email protected] or call 01474 533796.

Online ticket sales will generally stop at 11am for 3pm kick-offs and 4pm for evening kick-offs. It is advisable to have purchased your ticket in advance of the day so that we can help if you have any issues.

The tickets you have for a postponed game will be valid for the rearranged date – simply keep them safe. The QR code will still be valid.

Likewise, ticket holders for abandoned games will be able to transfer them to the replayed date.

Tickets can be refunded up to certain times – for Saturday games only before 12pm on the Friday before. And for Tuesday games, before 12pm on the Monday before.  This will also have to be done in person at the stadium.

Email us on [email protected] or call 01474 533796. We can resend tickets or divert them to another email address. Please do check your spam/junk folders, however, as we have no control over where a ticket is delivered to by your mail provider. If possible, do please purchase tickets as far in advance as possible so that we have plenty of time to iron out any issues you may have.

We would recommend you printing it as a backup, though the QR code on your phone screen can also be scanned at the turnstiles.

Family tickets can be bought at the ticket kiosk windows on matchdays.